OVUNURIETA VICTORY ERUMENA
Administrative & Customer Support Specialist
Lagos, NG.About
Detail-oriented professional with proven expertise in administrative support, client relationship management, and operational efficiency. Adept at optimizing support services, managing critical information, and streamlining processes to ensure seamless task coordination. Skilled in leveraging strong communication, collaborative teamwork, and critical thinking to deliver exceptional results in fast-paced environments.
Work
Government Senior Secondary School, Yola
|English Teacher (NYSC)
Yola, Adamawa, Nigeria
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Summary
Developed and delivered comprehensive English language lessons, fostering student academic growth and maintaining classroom discipline within the National Youth Service Corps program.
Highlights
Developed and delivered comprehensive English language lesson plans, enhancing comprehension and engagement for diverse student groups.
Administered student assessments and meticulously tracked academic progress, providing targeted feedback to improve learning outcomes.
Fostered a positive and disciplined learning environment, actively supporting student development and participation.
Designed and implemented dynamic lessons incorporating interactive discussions and practical exercises to enhance student comprehension and participation.
Evaluated student performance through a variety of tests and assignments, ensuring fair and accurate assessment of learning.
Emswyse Pharmacy
|Customer Relationship Support Officer
Nigeria
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Summary
Managed customer inquiries and records, streamlined front desk operations, and compiled reports to enhance service effectiveness and client satisfaction.
Highlights
Resolved diverse customer inquiries efficiently, consistently maintaining high standards of professional customer service.
Accurately managed and updated customer records, streamlining front desk operations and improving data integrity.
Facilitated administrative and communication processes, enhancing operational efficiency and inter-departmental coordination.
Ensured the strict confidentiality and integrity of sensitive client records, adhering to data protection protocols.
Generated detailed reports on client progress and service effectiveness, providing actionable insights for strategic improvements.
Khariz Library
|Administrative Support Officer
Nigeria
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Summary
Provided essential administrative and clerical support, managing records, coordinating schedules, and handling data entry to ensure efficient office operations.
Highlights
Delivered comprehensive administrative and clerical support, ensuring smooth daily operations and efficient workflow.
Managed and organized critical records, correspondence, and office documentation, improving accessibility and retrieval efficiency.
Coordinated complex schedules and supported various office activities, optimizing workflow and resource allocation.
Executed precise data entry and rigorous database auditing, maintaining data accuracy and system integrity.
Managed high volumes of incoming calls and emails, providing timely responses and effective follow-up to client inquiries.
Education
University of Benin
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B.Sc.
International Studies and Diplomacy
Grade: Second Class Upper
Owu College of Management Technology
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National Diploma
Mass Communication
Grade: Upper Credit
Awards
Most Dedicated Corps Member
Awarded By
NYSC
Recognized for exceptional dedication and commitment during the National Youth Service Corps program.
Most Outstanding Mass Communication Student
Awarded By
Owu College of Management Technology
Awarded for outstanding academic performance and contributions within the Mass Communication program.
Languages
English
Certificates
NYSC Certificate
Issued By
NYSC
Virtual Assistant Certification
Issued By
Acqskills
Customer Service Excellence
Issued By
Jobberman
Supervisory Training
Issued By
Alison
Microsoft Office Certification
Issued By
Microsoft
Diploma in Computer Installation and Networking
Skills
Administrative Support
Document Control, Data Processing, Database Operations, Information Management, Record Keeping, Office Documentation, Scheduling, Data Entry, Database Auditing, Clerical Support, Spreadsheet Management, Microsoft Office Suite.
Customer Relations
Client Relationship Optimization, Customer Inquiries, Customer Service, Client Records Management, Front Desk Operations, Conflict Management, Communication.
Operational Efficiency
Task Coordination, Time Management, Process Improvement, Reporting, Operational Efficiency.
Communication & Collaboration
Communication Proficiency, Collaborative Teamwork, Listening Skills, Critical Thinking, Email Management, Call Handling.